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Success Stories

Empowering organizations with innovative IT solutions, D Bytes Consulting delivers exceptional results across industries including government, healthcare, and finance. Below are some of our featured projects.

ServiceNow ITSM Implementation for State Agency

Industry: Government 
Service: ServiceNow ITSM
Overview:
Implemented ServiceNow ITSM to optimize incident, problem, and change management processes for a California state agency.

Challenges:

  • Inefficient ticket resolution process

  • Lack of centralized visibility into service requests

Solution:

  • Configured Incident, Change, and Problem Management modules

  • Integrated with legacy systems for seamless data exchange

  • Automated workflows to reduce manual efforts

Results:

  • 40% faster ticket resolution

  • Improved SLA compliance by 30%

Salesforce CRM for Healthcare Provider

Industry: Healthcare 
Service: Salesforce Consulting
Overview:
Deployed Salesforce Health Cloud to enhance patient engagement and care coordination.

 

Key Highlights:

  • Integrated with EMR system for 360° patient view

  • Implemented case management workflows

  • Enabled patient self-service portal

Results:

  • 25% increase in patient satisfaction

  • Reduced admin workload by 35%

M365 & SharePoint Migration for Banking

Industry: Financial Services  Service: Microsoft 365 Solutions
Overview:
Migrated legacy content system to SharePoint Online for a mid-sized bank.

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What We Did:

  • Data migration to SharePoint Online

  • Automated workflows with Power Automate

  • Implemented governance policies

Results:

  • Enhanced collaboration across 500+ employees

  • 50% faster document retrieval

IT Asset Management (ITAM) with ServiceNow

Industry: Public Sector  Service: ITAM Solutions
Overview:
Deployed ServiceNow Hardware & Software Asset Management for efficient asset tracking and compliance.

Impact:

  • 100% visibility of IT assets

  • Optimized software licensing, saving $200K annually

Power BI Analytics for Retail Banking

Industry: Financial Services  Service: Power BI Solutions
Overview:
Developed Power BI dashboards for real-time financial reporting and fraud detection.

Highlights:

  • Integrated data from multiple systems

  • Created interactive dashboards for 3 departments

Results:

  • Reduced reporting time from 5 days to 4 hours

Cloud Migration to AWS for Healthcare

Industry: Healthcare

Service: Cloud Solutions
Overview:
Migrated on-prem infrastructure to AWS, ensuring HIPAA compliance.

Key Steps:

  • Set up secure VPC architecture

  • Implemented auto-scaling and disaster recovery

Outcome:

  • Hosting costs reduced by 25%

  • 99.99% uptime achieved

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